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Intermediate Emergency Operations Center Management


October 5, 2023
8:00 am - 4:00 pm EDT EDT
Event Category:

This intermediate level builds upon Introduction to  EOC Management Course, where participants are taken through the essentials of managing an Emergency Operations Centre (EOC) in a time of crisis.  Where possible, a crisis communications module (Public Information Officer) is introduced to add the current challenges presented by traditional and citizen (social) media to the course. The Intermediate Emergency Operations Center Management course is designed to provide next level experience on the role of PIO as it relates to Crisis Communications, Planning Process, Emergency Support functions, how to manage resources Pre and Post EOC activation and demobilization, how to carefully assess various risks etc. This course would also provide a holistic comprehensive understanding on Business Continuity and Program Management in times of crisis as an EOC Manager. As Canada works to standardize the EOC education curriculum, ESI welcomes leaders to review this course with leaders to review this course with leaders to review this course with a view towards improvement and standardization with existing community programs.

Table-top Drills for On Site Command and the Emergency Operations Centre

With a view toward validating emergency planning documents and competencies of role players within the EOC and On-Site Command, realistic tabletop exercises are used to reinforce the teachings of the course curriculum.  Utilizing digital simulation as a medium for realism, customized tabletops are designed to challenge emergency management practitioners.

Course Objectives

At the completion of this course, participants will be able to:

  • Describe the role EOCs play in overall multiagency coordination.
  • Perform necessary actions for Crisis Communication (PIO role).
  • Carry out efficiently and effectively The Planning Process.
  • Explain and Conduct Emergency Support Functions.
  • Perform proper Resource Management.
  • Conduct Incident Risk Assessments as part of the EOC Management Function.
  • Provide relevant support for overall Business Continuity.
  • Given a scenario-based incident, utilize key EOC concepts to successfully complete group scenarios.


1 day


Introduction to Emergency Operations Center Management Course. While not required, ICS I-100, Introduction to the Incident Command System or I-402, ICS for Executives are recommended to take as pre-requisites.


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